Learn the basics of setting up your first event, step by step, with our Remo Event Expert.
TO GET THE MOST OUT OF THIS TRAINING PROGRAM: We recommend that you view these videos* in order (rather than skipping around.)
*NOTE: We recently unveiled our new branding and pricing, and are in the process of updating these videos to reflect this. So, while some of the layouts and colors look different, the functionalities remain the same.
Lesson 6: The Help Button
If you need assistance during your event, you can click the need help tab which is in the lower-left hand corner of the screen. This is the fastest way for you and your guests to get assistance during your event.
You can get help in 2 ways:
Number 1, search the frequently asked questions by category or by keyword. You’ll find a lot of articles that are common to troubleshooting issues that you may need during an event.
The second way is if you need something a little faster, you can direct message one of our live chat support agents 24/7 via the chat feature box. For non-emergent issues, please email firstname.lastname@example.org.
For more information on reporting errors, please check out our help article here.